ESSENTIAL DUTIES The Lead Exterior Horticultural Service Technician is responsible for maintaining exterior landscape projects assigned to their care on a structured schedule and within an allotted time frame. The technician maintains landscapes by using accepted horticultural techniques. Regular servicing includes: Pruning/trimming, watering, fertilizing, and applying pesticides to all plants as necessary. Perform regular landscape maintenance by mowing lawns, trimming, and edging around trees, shrubs, sidewalks, and buildings and blowing of sidewalks and hardscapes. Weeding, thinning, and cleaning landscape beds by hand or with appropriate tools and equipment. Inspect plants for insects, disease, physical and mechanical damage and identifying replacements needed in a timely manner. Maintaining and refreshing, when necessary, staging, and top dressing of containerized plants and landscaped beds. Safely operates company vehicles, mowers, and power tools and grounds keeping equipment. Ensure maintenance equipment is operating safely and returned clean to shop at end of each work day. Perform routing and preventative maintenance and cleaning of all tools. Vehicle liability insurance and a valid driver's license are to be always in place. Mileage compensation will be provided. ACCOUNTABILITY The Lead Horticultural Service Technician is responsible for overall customer satisfaction of accounts assigned to their route. Position should be able to problem solve difficult customer interactions and escalate to management when appropriate. All interactions with customers should be in alignment with Natura's Customer CARE 1/24/7 policies. Supervision on 1 or more individuals may be required depending on labor/job requirements. The Lead Exterior Horticulturist Service Technician is expected to communicate proactively with customers and offer solutions to enhance or improve accounts ESSENTIAL FUNCTIONS OF THE JOB Must be able to lift 10 lb. water buckets and/or load and unload 40-50 lb. water machines and landscape equipment throughout the day. Must be able to climb ladders and have good dexterous use of both hands. Must be able to use scissors, pruners, hand saws, hoses, and other tools. Must be able to apply leaf cleaners and insecticides using hand-held pump sprayers. Must have a satisfactory safe driving record. Must be able to professionally communicate with clients and have a neat and clean appearance. This is strenuous work requiring good vision, hearing, climbing, balancing, stooping, kneeling, reaching, lifting, and the ability to work a 10-hour day in varying exterior, greenhouse and/or office conditions. GENERAL ADMINISTRATIVE RESPONSIBLIITES Daily clock-in at the start and completion of the workday and when moving between projects. Attendance at regular training sessions. Proper documentation of work orders, service records and route cards. Timely requests for replacement plants and full knowledge of replacement budgets. Timely communication to supervisor regarding account problems or concerns. Friendly, professional communication with client contact. Proper maintenance and safe use of company tools, equipment, and vehicles.